Key Accountabilities and main responsibilities
- Drive the definition of business problems via in-depth investigation and gathering of technical and non-technical information.
- Outline detailed business requirements and detailed technical requirements for a solution and ensure the delivered solution meets those business requirements.
- Traceability between the technical and functional requirements and the development and then testing of same.
- Identify stakeholders and facilitate discussions or workshops with the purpose of eliciting and understanding stakeholder needs, requirements, and priorities
- Gather, validate and document business and technical requirements/use cases and analyse data to inform / validate opportunities and requirements
- Analyse the system(s) impacted for points of change required and aspects the developers need to know in order to build the system with efficiency and without error
- Understand the customer experience, how they may use the product/service and how that will influence both your Business and Technical Requirements
- Apply creative thinking and work collaboratively with teams to solve business challenges, further supporting the documentation of clear, concise and accurate requirements.
- Developing, maintaining, and improving Analyst methodologies and processes i.e. contribute to Continuous Improvement
- Model business processes and identify opportunities for process improvements and support/perform functional testing, investigating and feeding back issues to Developers
- Ensure that testing is appropriately documented, with evidence recorded and working in close consultation with the Test Lead and Project Manager to ensure adequate test coverage and strong traceability
- Be a natural leader in your field so you can guide, coach and develop team members on complex issues with practical workable approaches/solutions leading to long term skill growth.
- Build productive and professional relationships with key stakeholders, other cross-functional team members and Senior Leaders and display role model behaviours with facilitation, communication, and collaboration
- Identify, assess, and manage project governance applicable to your role and be a role model for RAID management across the group, coach and develop skills and performance of RAID management.
Experience & Personal Attributes
- 5 plus years of Technical Business Analyst experience covering both Business Requirements and Technical Requirements
- Knowledge of SQL skills and experience using SQL.
- Well practiced and experienced in project management fundamentals and how the Analyst role contributes to them
- Experience creating reports, charts, and graphs appropriate for presentation to executive management
- Experienced with Microsoft suite of tools and competent user of Service Now, Jira and SharePoint
- Understanding, experience and qualification in Agile delivery practices
- Experience in presenting to Senior executives
- Excellent analytical skills, presentation skills and oral and written communication skills
- Ability to work well under pressure, with ambiguity and be self driven
Job Type: Full Time